Returns Information

In the unfortunate event that you have a requirement to return one or more of your device/s for credit, repair or troubleshooting, we would request that, in the first instance, you take a look at our terms and conditions for return to ensure that you comply with the criteria outlined within these.  Once you have established this, please follow the 3 steps below to ensure a smooth process.

• Please download and complete all sections of our returns form
• Once completed, please email your form to sales@gb.pepperl-fuchs.com to gain authorisation (please do not send any returns back to us at this stage)
• On receipt of your completed form, we will provide you with a RMA-No. for your goods, please place the paperwork with your goods and return them to us for inspection.

Please note: We can only begin to process your returns on receipt of the fully completed form.

We aim to keep repair turnaround times to an absolute minimum by handling your returns in a professional and efficient manner

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