Enhancing Your Customer Journey with Our Service and Support

The industrial automation industry is fast-paced, and with the emerging technologies comes greater possibilities.  We are working in exciting times, although these developments are not without challenges and the use of sensing and positioning technology can be complex.  Choosing the right technology for your application is crucial, and with Pepperl+Fuchs team, our extensive technical knowledge, expertise and experience, are on hand to support you every step of the way. 

Project development

If you are undertaking a larger project anywhere in the UK & Ireland, our (Jon Rudd,) Business Development Manager can offer advice and guidance. Whether you need to understand the benefits to your application or specific features, or you may want extensive support with product selection as you develop your application. In either case, we can help.
 
Choosing the right technology for your application is crucial, and with Pepperl+Fuchs extensive technical knowledge, expertise and experience, we are on hand to support you every step of the way.
 

Industry specific

Working across all relevant sectors of industry, we have amassed extensive industry-specific experience. Our Industry team are sector specialists, so understand each sector’s unique requirements, and have the knowledge to help you get the best solution, performance and productivity for your particular application.

Personal Service

Is high on our agenda and we focus on providing the highest level of customer service possible to support our customers’ needs.  That’s why we have dedicated support teams at the core of each account. The team of three, Field Sales Engineer, Technician and Commercial Team member ensure all your sensor questions can be answered quickly and effectively. We've earned over 40 years-experience in sensing technology and at the heart of that knowledge is our great service.

For fast help, expertise and experience at the end of the phone, simply call our Hotlines: 

Technical Support 0161 622 6311 or

Commercial Support 0161 622 6208.

Alternatively, you can arrange our support via Webex. This enables you to see exactly how to utilise your sensors to achieve the solution you need (appointment only).

For more hands-on support, our technically knowledgeable and experienced Systems and Solutions Manager can attend on site. This on-site service is available to you during commissioning, testing, in the event of a breakdown, or even through a continuous process if required (a fee is applicable). 

Meanwhile, behind the scenes, our Office Manager and Commercial Team will ensure the smooth day-to-day running of your account, to keep your customer experience stress-free.

Technical Support Hotline: 0161 622 6311

Tracked Orders/Delivery                                                         

Online portal

Education support

Engineering does not stand still. New technologies, new solutions – and new engineers – demand new information, education and support. Our free education services ensure engineers are up-to-speed will all the latest developments. These services comprise:

• Free Innovation Lunches <link to page>
• Bite-size Workshops <link to page>
• ASI Training <link to page>

Optimising uptime

For all your sensing and positioning requirements, including inductive, photoelectric, ultrasonic, magnetic and capacitive sensors, we offer fast and responsive technical support, which can make the difference between productivity and downtime, and profitability and lost production.

And it’s available in the way you want it, to suit your requirements.

Innovation Workshop & Lunch

As part of our service, we provide you with onsite lunch & learns 

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