Serviceline Industrial Sensors
Phone: 330-486-0001
Fax: 330-405-4710
Serviceline Explosion Protection
Phone: 330-486-0002
Fax: 330-963-5827

Privacy Policy Governing Use of Our Online Services

Revised: March 2023

Pepperl+Fuchs offers you various services that you can request or subscribe to online (on our website or via our Social Media presences such as LinkedIn or YouTube). To offer you the best possible service, some of our services collect personal data. You can be certain that we take the protection of your data very seriously and we always process your data in accordance with the applicable data protection regulations.

Name and Contact Details of the Data Controller

The Data Controller is:

Pepperl+Fuchs North America
1600 Enterprise Parkway
Twinsburg, OH 44087

Telephone: 330-425-3555
Fax: 330-425-4607

Collection and Processing of Personal Data, as well as the Type and Purpose

It is necessary to process personal data to operate the online service. We process this data only with the consent of the recipient. This personal data includes salutation, title, first name and last name, role/department, company, email address, postal address.

When making use of one of our online services, you consent that Pepperl+Fuchs SE may process the data you provide and any changes made to it (e.g., name, address, telephone number). You consent that Pepperl+Fuchs may use this data to contact you, to process your query, and to send you information regarding Pepperl+Fuchs SE products and services that you may find interesting.

Online services can be:

  • Filling out forms to:
    • Ask an expert
    • Ask general questions
    • Download white papers or literature
    • Send an SIL calculation via email
  • Obtaining order and sales information by:
    • Querying the status of an order
    • Asking about comparable products
    • Order literature
  • Registering for:
    • Seminars
    • Trade fairs and events
    • Information sources
    • Online portal
    • Online shop

On opening the first automatically generated confirmation email when making use of an online service and on opening each subsequent email, the following data may be sent to us in addition to the form data:

  • Opening rate of sent emails
  • Date of registration and whether subscribers have unsubscribed from the online service, if applicable
  • Any returns, if applicable (e.g., out-of-office and other messages indicating that an email account is not available or the inbox is full)

We use this information to manage the respective online service. We evaluate the anonymized data exclusively for statistical purposes to further optimize our offers and services. By making use of the online service, you consent to the use of this data. Your data will not be used for any other purpose and will only be transmitted to a third party where your consent has been obtained or where there is a legal justification for doing so.

Legal Basis for Processing

The processing of your personal data is based on your consent and is lawful in accordance with Article 6(1)(a) GDPR.

Recipients or Categories of Recipients

Your data will be used exclusively within the framework of the legal guidelines. In general, your data will be processed by Pepperl+Fuchs employees who require this information to fulfill contractual and legal obligations. In isolated cases, it may be that the data needs to be made available to external service providers in the areas of IT and marketing; this is done solely for the purpose of using personal data on our behalf and on the basis of a corresponding contract ("Processor" as defined by Article 28 GDPR).

Where necessary for the provision of online services, your personal data will be transmitted to companies that are affiliated with Pepperl+Fuchs; in particular cases these companies may be located in countries outside of the European Union (EU)/European Economic Area (EEA). Such transfers shall be carried out in compliance with the statutory regulations and the transmitted data may be used by these affiliated companies only for the stated purposes.

Specific instructions for personalization

You also have the option to provide us with additional consent to analyze your usage patterns for each integrated service. In doing so, you are helping us to continue adapting our online offerings to suit your needs. With your consent, you allow Pepperl+Fuchs GmbH to process and evaluate your usage patterns when reading electronic marketing emails, and to link this information to you or your email address. Evaluating your usage patterns includes, in particular, which areas of the marketing email you look at, which links you follow, what you have downloaded, and which pages you have visited.

The information obtained is used by Pepperl+Fuchs GmbH for the purposes of personalized market research, analysis, and marketing, with the aim of adapting our offer and services to meet your needs. It is also used to contact you by post, email, and/or telephone.

Your data will not be used for any other purpose and will only be transmitted to a third party where your consent has been obtained or where there is a legal justification for doing so.

Of course, you have the option to revoke your consent for future analysis of your usage patterns. To do so, please click on the link to amend your contact details in the respective marketing email.

Please also note the general data protection information for our website.